Carpet Cleaning SW12 Privacy Policy

This Privacy Policy explains how Carpet Cleaning SW12 collects, uses, stores and protects personal data relating to our customers and prospective customers in the SW12 area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to all Carpet Cleaning SW12 customers and individuals who make enquiries, bookings or otherwise interact with us in the SW12 area, whether by phone, in person or through any online or written communication.

Data Controller

For the purposes of data protection law, Carpet Cleaning SW12 is the data controller in relation to the personal data we collect and process about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection law.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and which services you use. The main types of personal data we may collect include:

Identity and contact details, such as your name, address, property access details, and preferred contact methods.

Booking and service information, such as dates and times of appointments, services requested, property type and size, and any relevant instructions you provide in relation to the cleaning service.

Communication records, such as information contained in emails, messages or notes of telephone conversations relating to your enquiries, bookings or feedback.

Payment and transaction information, such as the amount paid, payment method and internal transaction references. We do not store full card details when card payments are processed via secure third-party providers.

Technical and usage data where relevant, such as basic interaction information derived from your use of our website or online booking tools, including date and time of access and pages visited. We only collect such data to the extent necessary for security, performance and service improvement.

How We Collect Personal Data

We may collect your personal data in several ways, including:

Directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback.

During the provision of services at your property, where we may note information relevant to performing and recording the service.

From third parties in limited circumstances, for example where a landlord, letting agent or another person books a service on your behalf and provides your contact details and property information.

Automatically through basic technical logs when you visit our website or use any online forms we provide.

Lawful Basis for Processing

We will only process your personal data where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:

Contract. We process personal data where it is necessary to enter into or perform a contract with you, including arranging and providing carpet cleaning services, managing bookings, and handling payments.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our business operations, keeping appropriate records, improving our services, and handling enquiries and complaints.

Legal obligations. We process personal data where it is necessary to comply with legal obligations, such as accounting, tax and regulatory requirements.

Consent. In limited circumstances, we may rely on your consent, for example for certain types of direct marketing or optional communications. Where we rely on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide carpet cleaning and related services in the SW12 area, including processing bookings, confirming appointments and completing work at your property.

To communicate with you about your enquiries, quotes, bookings and service updates.

To manage payments, issue invoices or receipts, and keep financial and administrative records.

To manage customer relationships, including handling complaints, queries and feedback.

To maintain and improve our services and internal processes, including staff training and quality assurance.

To comply with legal and regulatory requirements, and to establish, exercise or defend legal claims if necessary.

Data Sharing and Processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process personal data in accordance with our instructions and for the purposes described in this Privacy Policy, and we take steps to ensure they provide appropriate security and confidentiality protections.

Categories of data processors may include:

Payment processing providers who securely process payments on our behalf.

IT and cloud service providers who host or support our business systems, booking tools or communication platforms.

Accountants and professional advisers where necessary for business administration, tax or legal purposes.

We may also share personal data where required to do so by law, with regulatory authorities, law enforcement agencies or courts, or where necessary to protect our rights or the rights of others.

We do not sell your personal data to third parties.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected and to meet legal, accounting or reporting requirements.

In general, we keep customer records relating to bookings and services for a period that enables us to respond to queries, manage repeat services and comply with legal obligations. Financial records, including transaction data, are retained for the period required under tax and accounting laws.

Where personal data is no longer needed, it will be securely deleted, anonymised or otherwise disposed of in a safe manner.

International Transfers

If we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. These safeguards may include the use of standard contractual clauses or reliance on an adequacy decision, where applicable.

Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricted access to personal data, staff training on data protection responsibilities and the use of secure systems for storing and processing information.

While we take reasonable steps to protect your personal data, no system or transmission of data over the internet can be guaranteed as completely secure. You are encouraged to take care when providing personal information and to notify us if you suspect any misuse of your data in connection with our services.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:

The right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal data we hold about you, along with certain related information.

The right to rectification. You have the right to request the correction of inaccurate personal data and the completion of incomplete data.

The right to erasure. In some circumstances, you may request that we delete or remove your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

The right to restriction of processing. You may request that we limit the processing of your personal data in certain circumstances, such as while we verify the accuracy of the data or consider an objection.

The right to data portability. In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller.

The right to object. You have the right to object to certain types of processing, including processing based on legitimate interests and processing for direct marketing.

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

How to Exercise Your Rights

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the contact details provided on our website or through the usual communication channels you use with us. We may need to verify your identity before responding to certain requests.

We aim to respond to all valid requests within one month. If your request is complex or we receive a number of requests, we may extend this period, in which case we will inform you.

Right to Complain

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the data protection supervisory authority in the United Kingdom, currently the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. When we make changes, we will revise the date of the latest version and make the updated policy available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

This Privacy Policy applies to all Carpet Cleaning SW12 customers and individuals within the SW12 area who use or enquire about our services.