Carpet Cleaning SW12 Service Terms and Conditions

These Terms and Conditions govern the provision of carpet, upholstery and related cleaning services by Carpet Cleaning SW12 to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Client means the person, company or organisation that requests or accepts a quotation from Carpet Cleaning SW12 for the provision of services, or whose booking for services is accepted by Carpet Cleaning SW12.

1.2 Company means Carpet Cleaning SW12, the service provider.

1.3 Services means carpet cleaning and any related services offered by the Company, including but not limited to upholstery cleaning, rug cleaning and stain treatment, as described in the booking confirmation or quotation.

1.4 Premises means the property or location where the Services are to be carried out.

1.5 Agreement means the contract between the Client and the Company for the supply of Services in accordance with these Terms and Conditions.

2. Scope of Services

2.1 The Company will provide the Services with reasonable care and skill and in accordance with the description given in the confirmed booking or written quotation.

2.2 The Client is responsible for ensuring that the description of the required Services is accurate and complete at the time of booking. Any additional work requested on the day of service may be subject to an additional charge and may not always be possible due to time or equipment constraints.

2.3 All Services are subject to the availability of personnel and equipment. The Company reserves the right to refuse or cancel a booking where adequate resources are not available.

3. Booking Process

3.1 Bookings may be requested by the Client via the Company’s accepted enquiry methods, which may include online forms or written communication channels as made available by the Company from time to time.

3.2 The Client must provide accurate information at the time of booking, including but not limited to the address of the Premises, type and number of rooms or items to be cleaned, type of flooring or upholstery, parking information and any known stains, damage or special requirements.

3.3 A booking is only confirmed when the Client has received explicit confirmation from the Company. Any provisional quote or indication of availability does not constitute a confirmed booking.

3.4 The Company may require a deposit to secure a booking. Where applicable, details of the deposit amount and due date will be provided before confirmation. The booking will only be secured once the deposit is received by the Company.

3.5 The Client must ensure that an authorised adult is present at the Premises for the duration of the Services, unless agreed otherwise in writing in advance.

4. Access and Client Obligations

4.1 The Client must provide the Company with safe and reasonable access to the Premises at the agreed date and time. This includes arranging suitable parking for the Company’s vehicle, where required. Any parking charges or fines incurred due to incomplete or inaccurate information provided by the Client may be charged to the Client.

4.2 The Client shall ensure that the areas to be cleaned are reasonably clear of personal belongings, fragile items, electrical cables and obstructions prior to the arrival of the cleaning team. The Company reserves the right to decline to move heavy or delicate items such as pianos, large wardrobes or glass cabinets.

4.3 The Client must notify the Company in advance of any pre-existing damage, fragile materials, loose fittings, or any other factor that may affect the provision of the Services or the safety of the Company’s staff.

4.4 The Client is responsible for ensuring that electricity and water are available at the Premises on the day of service. If the Company is unable to perform the Services due to a lack of utilities or safe access, a call-out or cancellation fee may apply.

5. Prices, Quotations and Payment

5.1 All prices are provided in pounds sterling and are subject to change without notice, except where a written quotation has been issued and accepted by the Client within its stated validity period.

5.2 Quotations are based on the information provided by the Client. The Company reserves the right to adjust the price if the actual condition, size, or number of items at the Premises differs materially from the information supplied at the time of quotation.

5.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may, at its discretion, require full or partial payment in advance.

5.4 Accepted payment methods will be communicated to the Client in advance or at the time of booking. The Company is under no obligation to accept any particular form of payment.

5.5 If payment is not received on the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs of debt collection from the Client.

6. Cancellations, Rescheduling and No-Shows

6.1 The Client may cancel or reschedule a booking by providing notice to the Company within the minimum notice period specified at the time of booking. Where no specific period is stated, a minimum of 48 hours’ notice prior to the scheduled appointment will normally apply.

6.2 If the Client cancels or reschedules with less than the required notice period, the Company may charge a late cancellation fee, which may include retention of any deposit paid or a reasonable proportion of the quoted service fee.

6.3 If the Client fails to provide access to the Premises at the agreed time, or if the Premises are not in a condition that permits reasonable commencement of the Services, this may be treated as a late cancellation or no-show and a fee may be charged.

6.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to staff illness, equipment failure, severe weather, or issues affecting safe access to the Premises. In such cases, the Company will offer an alternative appointment date or a refund of any prepayments, but shall not be liable for any indirect losses incurred by the Client as a result of the cancellation or rescheduling.

7. Service Limitations and Results

7.1 The Company will use professional cleaning methods and products appropriate for the type of carpet or upholstery. However, complete stain removal or restoration to an original condition cannot be guaranteed, particularly where stains are old, set, caused by substances with permanent dyes, or where previous cleaning attempts have altered the fabric or pile.

7.2 Shrinkage, colour loss, texture change or other reactions may occur where fabrics or materials are inherently weak, have not been properly colourfast treated, or have been previously damaged. The Company will take reasonable care, but accepts no liability for such issues where they arise from the inherent condition of the item or the limitations of the material.

7.3 Drying times may vary depending on ventilation, temperature, humidity, and the type of carpet or fabric. Any estimated drying times given by the Company are for guidance only and are not guaranteed.

7.4 The Client is responsible for following any instructions provided by the Company after the completion of the Services, including guidance on drying, ventilation and when it is safe to walk on or use the cleaned areas.

8. Damage, Liability and Insurance

8.1 The Company will exercise reasonable care in the provision of the Services. If damage to property or belongings is caused as a direct result of negligence by the Company or its staff, the Company will, at its discretion, repair the damage, arrange a replacement, or offer fair compensation.

8.2 The Company shall not be liable for any pre-existing damage, wear and tear, defects, or deterioration, or for any damage arising from the Client’s failure to disclose relevant information about the condition of carpets, rugs, upholstery, flooring or fittings.

8.3 To the fullest extent permitted by law, the Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of use, or loss of opportunity arising out of or in connection with the Services.

8.4 The total liability of the Company to the Client in respect of any claim arising out of or in connection with the Agreement and the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by the Client for the specific Service giving rise to the claim.

8.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.

9. Waste Handling and Environmental Compliance

9.1 The Company will handle and dispose of any waste generated during the provision of the Services in accordance with applicable waste management and environmental regulations.

9.2 Standard carpet cleaning services do not include the removal and disposal of large quantities of domestic rubbish, furniture, or other bulky items. If such removal is requested and agreed, additional charges may apply and separate terms may be provided.

9.3 Any hazardous materials, including but not limited to certain chemicals, infested items or contaminated waste, must be disclosed by the Client in advance. The Company reserves the right to refuse to handle hazardous waste and to terminate the Services if such materials are discovered without prior disclosure.

9.4 The Client remains responsible for any waste or items left at the Premises that are not explicitly agreed to be removed by the Company as part of the Services.

10. Complaints and Quality Assurance

10.1 The Company aims to provide a high standard of service and encourages Clients to inspect the work upon completion where reasonably possible.

10.2 Any complaints or concerns regarding the Services should be reported to the Company as soon as reasonably practicable and no later than 48 hours after completion of the work. The Client should provide details of the issue and allow the Company a reasonable opportunity to inspect and, where appropriate, rectify the problem.

10.3 The Company’s obligation to investigate or remedy a complaint may be affected if the Client has allowed third parties to undertake additional cleaning or alterations to the areas or items concerned before the Company has had an opportunity to inspect.

11. Privacy and Data Protection

11.1 The Company will use the Client’s personal data only for the purpose of providing the Services, managing bookings, processing payments, and communicating with the Client.

11.2 The Company will take reasonable steps to keep personal data secure and to comply with applicable data protection legislation. The Client is responsible for ensuring that any information provided is accurate and up to date.

12. Amendments to Terms

12.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that specific Agreement.

12.2 Updated Terms and Conditions may be made available on request or through the Company’s usual communication channels.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions and any Agreement arising from them shall be governed by and construed in accordance with the laws of England and Wales.

13.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

14. General Provisions

14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

14.2 No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.

14.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the provision of the Services.

14.4 These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the parties and supersede any previous understandings, agreements or representations, whether oral or written, relating to the subject matter.